Supports
What we are registered to deliver -
and what each one actually means.
Choose the assessment from the full list.
What it covers
In-home and community personal-care supports for people whose day-to-day needs are clinically complex enough that the worker has to be skill-checked against the NDIS Commission’s High Intensity Support Skills Descriptors before they go on shift. Each high-intensity support area has its own descriptor, and a worker is only signed off on the ones they have demonstrably met.
Audit module focus statement (verbatim): High Intensity Daily Personal Activities.
Complex bowel care (including digital stimulation, manual evacuation, stoma care).
Enteral feeding support (PEG, PEJ, NG tube management).
Severe dysphagia support, including modified-texture meals and mealtime risk plans.
Ventilation support (invasive and non-invasive).
Tracheostomy support, including suctioning and inner-cannula care.
Urinary catheter support (indwelling and intermittent).
Subcutaneous injections.
Complex wound care.
Epilepsy and seizure support, including emergency-medication administration plans.
Ask which specific high-intensity support areas the provider is signed off to deliver. "HIDPA-registered" alone does not mean every descriptor is covered.
Ask how worker competence is re-checked. The descriptors require ongoing supervision by a relevant health professional, not a once-off tick.
Ask who the named clinical lead is, and how shift-level handover and incident escalation work after hours.
What it covers
People whose plan includes funding for a specialist behaviour support practitioner.
People for whom a regulated restrictive practice is being used or proposed (chemical, mechanical, physical, environmental, or seclusion) and where authorisation under state or territory law is required.
Children and adults whose support team needs a current functional behavioural assessment to design daily routines, environment, and skill-building.
Ask whether the practitioner is listed on the NDIS Commission’s Behaviour Support Practitioner register and at what suitability level.
Ask whether the assessment includes a current cognitive and adaptive measure on file. A behaviour support plan written without that baseline is harder to defend at audit.
Ask what the plan does to reduce regulated restrictive practices. Maintenance of a restrictive practice is not the goal; documented fade-out is.
Module 2a
What it covers
Participants whose behaviour support plan involves staff implementing strategies in the home, school, day program, or community.
Participants whose plan authorises a regulated restrictive practice that requires ongoing monthly reporting to the NDIS Commission.
Service teams who need fidelity checks: are workers actually doing what the plan says, and is data being collected so the practitioner can revise it?
Ask how worker training on the plan is signed off, and whether new staff are inducted to the plan before their first shift.
Ask how each use of a regulated restrictive practice is captured and reported - the NDIS Commission requires monthly reporting and an immediate notifiable-incident report for unauthorised uses.
Ask how data flows back to the specialist practitioner so the plan can be revised, not just renewed.
What it covers
Children younger than six with developmental concerns or developmental delay.
Children younger than nine with a disability or developmental delay who are NDIS participants.
Families who want their child’s supports delivered in natural settings - home, early-learning centre, community - rather than in a clinic-only model.
Ask whether the team practises in natural settings (home, kindy, playground) rather than only in a clinic room.
Ask how parents and carers are coached, not just observed. Best-practice early intervention is family-capacity building.
Ask how the team coordinates with the child’s GP, paediatrician, and education setting - fragmented care is the most common failure mode.
What it covers
Participants with significant clinical complexity - health, mental health, justice, child-protection, housing, or risk-of-harm contexts.
Participants whose plan has been disrupted by a hospital admission, change in living situation, or breakdown of a previous service.
Participants who need a coordinator who can read clinical reports, brief the planner, and broker across systems (NDIS, health, housing, justice).
Ask whether the coordinator is paid for hours worked, not commissioned by the services they refer you to. A conflict-of-interest declaration should be on file.
Ask for a time-limited goal: what does success look like, and when does the coordinator step back?
Ask whether the coordinator has the clinical background the file actually needs (mental health, forensic, paediatric - these are not interchangeable).
What it covers
Improved Liveability - designed for people with sensory, intellectual, or cognitive impairment.
Fully Accessible - designed for people with significant physical impairment.
Robust - resilient construction for people whose support needs include behaviours of concern that may otherwise damage a standard dwelling.
High Physical Support - designed for people with very high support needs, including ceiling-hoist provision, clinical-care space, and back-up power.
Ask whether the dwelling has a current SDA enrolment certificate from the NDIA, and which Design Category it is enrolled under.
Ask who the Supported Independent Living provider is, and confirm the SIL and SDA providers are not the same legal entity unless the conflict has been disclosed and managed.
Ask about vacancy churn. A high-turnover house is a signal that something is not right - fit, support model, or governance.
08 – Operational standards
Medication and clinical waste -
audited, but not service categories.
09 – What to send when referring
A clean referral pack saves a fortnight.
Current NDIS plan (full PDF, not a screenshot of one page).
Goals extract from the plan, or the participant’s own statement of goals.
Signed consent to share information with Atlas.
Prior reports relevant to the referral - cognitive, adaptive, behaviour support, OT, speech, paediatric.
Up-to-date contact details for the participant, the nominee or guardian, and the referrer.
Any current behaviour support plan and a list of regulated restrictive practices in use.