For Referrers
Refer once. We'll be in touch
with a named clinician.
For Support Coordinators, Plan Managers, GPs, and allied health colleagues.
01 – What you can expect
Service levels - published once measured
Each item below is operational: it depends on a stakeholder decision or 90 days of measurement. We won’t print numbers we can’t back.
Acknowledgement timeframe
[SLA – published once measured for 90 days – pending]
First contact lead time
[First contact lead time – pending]
Named intake coordinator
[Intake coordinator name + photo + contact – pending]
02 – What we need from you
Standard referral package
Each of the items below is standard NDIS referral practice. Sending the full package on first contact reduces back-and-forth and shortens the time to a clinically useful first meeting.
Current NDIS plan (PDF or screenshot)
Goals extract or current plan goals
Participant consent for assessment and information sharing
Any prior assessment reports
Contact details for the participant or nominated representative
03 – Referral form
Where the form will live
Pending – supplied by stakeholder
Online referral form (smart routing by support type)
Will route to the relevant intake clinician based on the support type indicated.
Email fallback
While the online form is being built, send the referral package by email.